The Council: Staff Updates – StumbleUpon’s Continued Decline
Author: admin | Filed under: News, StumbleUpon
EMPLOYEE I know you that have posted in this thread are upset (understatement) about the changes and are clearly offended about what you understand The Council to be.
For those that still love StumbleUpon (or want to love it despite the changes) and want to help us move forward and ahead, I encourage you to apply. If you don’t want to apply but want to be involved, please contact me on the site (username Currin).
I hope you will find that with some new features coming out soon and this year you will grow to find value in the site again. We GENUINELY NEED your help to keep this type of user-centric feedback up. I know many of you are frustrated with the progress on the new version, but I promise we are working as fast as we can.
Thank you for your patience, the love you had for what StumbleUpon used to be, the time and energy you invested in this special community, and for those of you still around, your continued support and hope.
Please feel free to message me on the site (username Currin) if you want to send me any private messages. I would appreciate the opportunity to clarify our intentions with collecting this group of users for special efforts, because we meant it to empower you and to have ways to reach out to you — regardless of what tools are on the site.
Please no more attacking on the Support staff. Even though you don’t know us like you might have CMs of the past, we fight for you everyday. Help us help you.
If you feel there are other methods CMs are not utilizing to collect your thoughts and feedback, or to engage with you on and offline, please let me know.
Currin
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“clearly offended about what you understand ”
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smh. -
I haven’t read any personal attacks. Paradoxically suggesting that we’re doing that *is* getting personal. Like I said, I know almost everyone here, most are friends back when SU had friends, and they have been for a long time.
The worst possible accusation it seems to me is that through no fault of their own, the support staff are ignorant of the back story, and have to act as go betweens.
The rest is history. SU was told the changes, the last two versions, especially the last, would alienate the core users. SU was told that losing these users would be detrimental to the overall quality of the Stumbling experience, in short the great content for the majority comes from user submissions, in the most part the best content came from these enthusiasts.
SU was told getting rid of blogging would eliminate both personal expression and therefore interest and commitment to the community – also an important tool by which anyone could quickly assess these qualities in another user.In short it was akin to a Maoist cultural revolution stripping away personal expression in favour of mass uniformity.
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there are some hidden posts here.. you can see the changelog for the reasons some were hidden. i only see one with the reason: “bullying”.
i actually thought we were all being rather civilised.
but, as you say, the rest is history. -
Ani I was a little late to this party as my SU use has been patchy since last year. I see what you mean about the one post being hidden, and again that was over a week ago. One Swallow a Summer does not make, or in this case the occasional unfortunate post shouldn’t be used to characterise this civilised thread.
I’m not upset or angry about the idea of the SU council – far from it. Bemused perhaps. As so many have said, we’ve been here done that before, more than once. The question SU has to answer – is why should *this* time be any different?Moreover we can’t give them new answers.
At worst I guess we’re here saying “I told you so.”
And I don’t get the impression this is been said gladly. The theme here is sadness, grief at something lost. -
Yeah. I hear you Charles. I was slightly bemused and then got a little pissed off. But I think we’ve all stuck to the facts and expressed ourselves well.
Now I really dont care. I’ve said all I needed to say… blocked the CM…and will carry on stumbling. click click.
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Understood, and had I stuck with SU – as you have – I’d be pissed. Like they say time heals…
And it wasn’t intentional – throw my toys out of the pram – Delete my blog kinda thang. (I’m still on SU albeit inactively)
It was just honest drifting away. I thought I’d keep clicking & submitting – without my limited blogging, honest I did. But I didn’t. Okay I was blogging elsewhere [ can't be two places at once
] of those others Tumblr became the primary. That said I tried an number of alternatives, of them I note for eg Amplify is no more.I use SU to receive occasional shares, send shares, most often to family these days – & these pages aren’t adding value in the main.
And occasional messages from old friends among the “friend me” spam. -
Perhaps I’ve missed something but I haven’t seen anyone ‘attacking support staff’. I’ve seen people expressing frustration at the refusal of SU’s decision-makers to listen to user feedback and I’ve seen a lot of both specific and general comments pointing out exactly why they’ve got it so seriously wrong this time.
Ironically, one of the support staff mentions the time and energy people have ‘invested in this special community’ and that phrase perhaps gets to the real heart of the problem. It was a special community without a doubt but it’s not any more, nor is the ‘new stumbleupon’ designed in such a way as to promote human contact or community in the future. That’s the big problem you’ve got. That’s why so many of the people who made SU popular and added so much good content in the past have simply given up and left. Apart from the sheer bad design and lack of interest offered by the dysfunctional ‘new stumbleupon’ that’s the message coming through loud and clear from the overwhelmingly negative feedback on all of these threads.
Who knows, if SU tries really hard it may be possible in the future to add back a little value and functionality to the stripped-out shell that’s left but I would bet that it’ll be too little and too late. As long as it remains as determinedly impersonal and anti-social as it is you’ll never regain or recreate the sense of community that’s been lost. Key message. People matter. Without them SU is nothing and has only a very limited appeal. That’s a truth that I genuinely don’t think has got through yet.
Maybe SU’s bosses will understand it in time, but by then it may be too late. In the meantime though I’m sure nobody here has been trying to give any of the support staff, who simply have to relay the bad news in both directions, a hard time. Far from it. People are generously giving their time to tell you politely and in all honesty what a HUGE (pun only slightly intended) mistake Stumbleupon is making.
In FACT 90% of the posters in this thread have DEFENDED the former staff from bullying more than once.
Not knowing the history around here is a real problem when keeping things in context, I’m sure.
[Read The Full Thread on GetSatisfaction]
The new Community Managers over at SU continue attempting to redirect the actual issues using elementary tactics- this isn’t the nursery and nobody is being bullied here.
Carson 
Marly 
Hannah 
Erin 
Arianna 
Nick 
